We are the Nashville franchise for Zen Windows, established in 1999. Brad Alexander, our owner, is a construction professional that has worked for himself and others since graduating from Georgia Tech with a degree in building construction. We have earned Angie’s List Super Service Award every year we have been in operation. We are a TVA certified contractor, which means you get a $25/window rebate from TVA for every window we install.
We do not employ commission salesmen, and we do not have a million dollar showroom, both of these add payroll and overhead that must ultimately be paid for by the customer in the form of higher window prices. Most of the cost of our windows is from the windows themselves and the installation, this means the best customer value in the business!
Yes the team at Zen Windows Nashville has been certified by a number of groups including:
We will not ask for or accept payment until your window or door replacement project is complete and you are 100% satisfied.
Unlike the majority of window replacement companies, Zen Windows does not require a down payment at the beginning of a project. We are committed to the highest levels of service and products, and stand completely behind the quality of our work. We don’t get paid until we prove ourselves.
At Zen Windows, we pledge to never outsource this critical step of window replacement. We employ a team of dedicated, highly-trained service professionals who adhere to the high standards of Zen Windows. This helps us to guarantee a high-level of performance for any window or door replacement you choose.
To ensure your complete satisfaction, our team answers warranty service calls immediately. Should you have a problem with your windows, our team is readily available and able to solve the problem promptly without additional charges. We even include all service costs in our warranties.
We encourage you to discuss warranty details with our team, and ask for additional references to investigate our quality of service.
View our complete warranty here.
In a word, yes, very important! I see so many poor installations, or incomplete installations it blows my mind. People and replacement companies spend all their time talking about the windows, double pane glass, triple pane; insulated sashes and frames, air insulated sashes and frames, what type of insulation,air, styrofoam, polyurethane?; NFRC ratings, air leakage rates; weep holes no weep holes; fusion welded, screwed and glued and on and on and on! Anybody that has been coerced into sitting through a 3-4 hour ( yes hours!) window presentation has heard all of this, and more. (by the way, is a FREE estimate that forces you and your spouse to endure such torture, REALLY FREE?)
I am going to use an analogy that you may think is going overboard, but I think you will understand at the end how important installation is. Suppose you have 2 piles of car parts, each pile has exactly the same parts in the same condition. The goal is to assemble the parts into the finished product, which you have a picture of, it’s a Corvette. You assemble 2 teams, team A is a comprised of lead corvette mechanics (liken this team to window replacement carpenters) a chassis guy, a drivetrain guy, an engine guy, a body mechanic and a detail guy. Team B also has 5 guys, but these are heavy equipment mechanics ( liken these to carpenters that spend most of their time building decks, framing houses, building furniture etc). Both teams are given a picture of the end product and told to begin. Would you be willing to pay retail for the car assembled by team B? Probably not!
Most companies will spend very little or no time talking about installation. Why? I have no idea. Maybe it’s because many companies don’t know, or care, how their windows are installed. There is no set rate for installing windows, the range is from $30 to $150 per window. You may be thinking “how can you put a number on it when the crew is paid hourly?”, I’ll tell you how, 95% of all window companies subcontract the work! If you have somebody in your kitchen swearing that they install their own windows, they are either lying or they are part of the 5% that is slowly dying out. Most companies don’t want to lie to their customers, so they say nothing or very little about installation.
I have another theory, window companies have so conditioned customers to think about the SHGC or the U-factor, or whatever, that they don’t ask about installation. They all want to know the performance criteria. People don’t realize that the difference in actual cost between a cheap window and the best windows is only a couple of hundred dollars!
In the Corvette example, almost everyone picks team A to assemble the car properly. When you pay $30 per window for installation, do you think your hiring team A or B? Are you willing to pay full retail for that $30 installation? Many people do it every day, and think they are saving money. I say penny proud pound foolish! Which window replacement companies do you think have the $30 installers? Why are they are willing to work for so much less? Maybe they are doing windows faster, if so, do you think some important steps might be left out, or done wrong? Is there anybody on site checking their work? Heck no! Do you know enough to tell by observation if you are getting a good install? Maybe they are using cheaper sealants and supplies. Maybe the companies that pay better won’t hire them because they know what kind of job they do. There are lots of reasons, you can probably think of some yourself.
To use another analogy, who do you want doing your LASIK surgery, the doctor everyone says is the best, but not the most expensive, at $2000 per eye, or the guy advertising on a billboard that he can do it for just $495 per eye?
If the difference between a cheap install and the best install is $120, and the difference between the cheapest and the highest quality window Is $200, why do the cheapest windows cost $189 and the more expensive cost $1500?(ENERGY STAR or better)
First of all, the $189 window is a Unicorn, I’ve heard of them but never seen one! It is a come on to get you to admit that you really would like a better window, and allow the window company to quote a higher price. How does it make you feel when a company uses a bait and switch tactic like this on you? Why would you want to do business with a company that conducts themselves this way.
This means that the lower floor for window replacement is about $380, let’s call the upper end $1300, that removes the cost of a better window. What does that $920 difference include, better installation? Sure, but let’s remove that $120 possible difference. Now there is $800 difference. Here is what that is, showroom, salesman, billboard, radio, TV advertising and profit.
Using the above analysis, $500-700 per window, this is for a standard size window, with standard installation, no grids or extras, in white. There, I said it, the secret is out! If you are paying less than this you might want upgrade your window and/or its installation; if you are paying more, I am sure the company doing the work is most appreciative.
I have seen it in installers I have hired. I am not perfect, every once in a while when I have been busy and needed more capacity ( people are not willing to wait months to get their windows installed), new crews are brought on and watched closely! Some crews just don’t know the correct way to install but are easy to train, others don’t know, don’t care and don’t want to learn (they are gone quickly)!
I perform warranty work on Gorell windows in middle Tennessee, people will have an issue and contact Soft-Lite who in turn contacts me. I will go out, determine the problem and the appropriate solution and then do the work. In these cases somebody else has installed the windows, I just get to check things that are still visible and accessible. Here are some things you can check yourself:
- Have your shim screws been adjusted?
Windows are installed using 4 screws into the side jambs, 2 at the top and 2 at the bottom. The middle of the side jambs requires shimming and in most of the better windows, shim screws are provided. The jambs are prevented from moving too far to the center of the window by the sashes, however nothing will prevent them from moving away from the sashes toward the window jamb unless the shim screws are adjusted. This results in loose interfaces between the sashes and the frames where air can leak between these gaps turning your beautiful new energy efficient windows into leaky wind tunnels!
Zen Windows believes that buying replacement doors for your home should be a simple and pleasant experience. Stocked with the most dependable replacement door brands available, Zen Windows is your source for finding the perfect replacement door for your home in Nashville.
There are several indicators that now is the time to replace the exterior doors in your home or business. You should consider a replacement door consultation if you notice the following:
- You feel air seeping through the doorframe or glass within the doors
- You notice that your energy bills are abnormally high
- Your door is faded from sun exposure or weather damage
- Your door is warped and won’t close or latch properly
- You find that your door is tough to open or sticks
As with any home improvement project, the cost of home door replacement should be thought of as an investment rather than an expense. Consider the following advantages to replacing your entry and patio doors:
- Increase the curb appeal of your home with a great entryway door
- Reduce your monthly heating and cooling bills
- Increase the security of your home with a properly latching, sturdy door
- Reduce the noise from outside that carries into your home
- Receive tax credits if you choose eco-friendly doors